Commission Terms & Conditions
The following states the terms and conditions you are expected to agree to when signing a contract of work for a custom prop or costume with Dovah Design. These are being provided publicly for informational purposes ONLY. The content on this page in no way constitutes an agreement between any parties. If you have any questions regarding the contract terms, please contact Dovah Design at:
If you are ready to submit a commission request for a custom prop or costume, you can do so here. Furnished estimates are valid for 15 days.
Terms & Conditions — “The Fine Print”
This is a contract of work and must be paid in full before receiving the final prop. Terms & conditions of acceptance are outlined below. Signing this document constitutes an agreement between both parties to fulfill work & payment.
Payments
I send all invoices digitally via PayPal or Stripe. Cost of materials is due upfront to secure your construction dates. 50% of your labor payment is due upon project kickoff. Final payment is due before I deliver or ship your prop. This estimate does not include cost to ship. Shipping will be billed separately, or rolled in to your final invoice (added to the amount below) once cost to ship can be determined. Paying an invoice via PayPal or Stripe constitutes agreement to any and all contracts attached to the invoice.
Your cost of materials (down payment) for this estimate is: [Furnished upon Commission Request]
Your first labor payment will be: [Furnished upon Commission Request]
Your final payment will be: [Furnished upon Commission Request]
Estimated Date of final invoice: [Furnished upon Commission Request]
Total estimated cost for entire prop (LESS SHIPPING): [Furnished upon Commission Request]
Shipping
Payment for shipping is not included in this estimate, but is due upon completion of your prop. I can not calculate shipping until your piece is finished and packed, at which time I will include cost of shipping in your final invoice. Shipping must be paid in full before I sent your prop. If you are local to Central Florida, we may be able to arrange a time for pickup or delivery of your piece instead.
Packing your item — I do my best to pack all items safely. I will send a photo of the packed piece and the condition of the package before placing it in the mail for your records. HOWEVER, I can not be held accountable for a mishandled package. I insure each package for the total price paid paid (including labor), and can file a claim with the carrier to attempt to reimburse funds should an issue arise.
If your package arrives damaged — DO NOT OPEN YOUR PACKAGE until you have documented the damage of the package. Take as many photos as possible of the damaged box BEFORE opening. Take photos of the item once opened. We will need these images to file a claim with the carrier (USPS/UPS). If your item arrives broken — You must contact me immediately (within 24 hours of receiving your package) to inform me of the broken item. If your item arrives damaged, I can not guarantee a new, replacement prop. I can not guarantee repairs within any specific window of time. I will assess each situation on a case by case basis, and will do my best to work with you to remedy the situation should it arise. Damage may be due to a mishandled package, in which case I will file a claim with the carrier.
If no defects are present, but you are unhappy with the finished product — I do not distribute refunds for finished and delivered costumes or props. You are free to sell the costume or prop.
Project Updates
I do my absolute best to keep you updated throughout the entire process, including but not limited to emailed/texted photos and informal progress reports. I will be sure to present you with options and decisions whenever necessary. Delays in responding to decisions I need made may affect the project timeline, so please respond as soon as possible.
Project Change Requests
I am open to revisions to your design through the process, and I encourage your honest feedback to ensure you are satisfied. Revisions may cause timeline delays or incur extra material or labor cost.
If your change requires additional materials — Added material fees must be paid in full before work continues. Your signature is required on the supplied, amended contract before work continues. Delay in approval of may delay your final delivery date.
If your change requires additional labor time — Additional labor fees will be billed on the final invoice. You will be notified of any and all additional costs before work on your prop continues in an amended contract. Your signature is required on the supplied, amended contract before work continues. Delay in approval of may delay your final delivery date.
Refunds
I do not issue refunds for finished props and costumes. I will do my best to work with you on any issues that arise throughout the process, including design changes, shipping, and timeline constraints. See below for specifics on reimbursement if you decide to cancel a project.
Repairs
I do not take responsibility for damages which occur from regular use or display of your custom piece. If your piece becomes damaged once in your possession, I may be able to offer repair services under a separate contract of work, depending on the extend of the damage that has occurred. Please contact me for repair requests and I can assess on an individual basis.
Putting Your Project on Hold
If at any time you request to postpone your project, I work with you to determine the best course of action. I can not guarantee I will be able to postpone a project, given the need to house extra materials and props. I can not guarantee a specific date for re-starting. An amended contract will be written with estimated postponement dates when applicable. No additional fee will be insured for approved postponements.
Cancellations
If you decide at any time you no longer want your costume or prop, I will refund payment for only any materials I am able to salvage. Specifically, only items I am able to re-purpose for other projects will be refunded. Any refund for unused materials will first be applied to construction hours already worked beyond initial 50% labor cost. Funds will only distributed back to you if there is a remaining balance from salvaged materials and labor worked. I will keep the product of the materials and time (unfinished prop or costume piece). and reserve the right to finish and sell the prop to another client.
In order to finalize termination of our contract, any outstanding payment for hours already worked will be due immediately upon cancellation. Failure to pay this invoice could result in legal action for the full cost of materials and labor. I will only terminate our contract once your balance due is paid, and both parties have signed a termination of contract (written and supplied by me upon request).
By terminating your project, you consent to allow me to complete and sell the prop or costume to another customer, in any and all forms.
I reserve the right to cancel our project at any time. If I initiate cancellation for personal reasons, you will be reimbursed any money already paid in full. Personal reasons I may cancel include (but are not limited to) sickness, accidents, family emergency, acts of God, etc.
Should you discontinue communications with me, I reserve the right to terminate our contract. If our contract is terminated due to lack of communication from you, I can not reimburse any funds, and reserve the right to finish and sell your prop to another client.